Shipping Information Shipping Information

We thank you for your order. Timberwolf Organics offers free shipping anywhere in the continental US (lower 48 states) on all orders over $15.00.

We ship all our orders via UPS.

We cannot ship to Hawaii, Alaska, or Puerto Rico.

Every effort is being made to ensure that your order arrives fresh, safe and and in a timely manner.

On average from the day you place your order until you receive the order it takes between a week and a week and a half. Holidays, weather and other circumstances may delay this process beyond the average shipping time.

Once your order has been processed and your order is ready to ship you will receive a tracking number by email. Upon receiving your tracking number please log on to UPS.com, enter your tracking number and track your package for its scheduled date of delivery.

When placing an order it is the customers responsibility to ensure a recipient be available on the scheduled delivery date to take receipt of your package and to confirm the contents of your order. This will ensure that your package will not be lost or stolen and that it can be brought inside into a dry, cool area.

Under normal circumstances the UPS policy is to leave your package at your door if no one is available to take receipt.

If a driver is uncomfortable about leaving a package when no one is home, the driver will leave an 'info notice' to advise you that a delivery attempt has been made. Two more attempts will be made after which your package will be returned to the UPS hub to await your call to arrange delivery. Please call 1 800 PICK UPS (1 800 742 5877) if you receive this notice. Your package will be returned to the sender if it has not been picked up after 7 days. Return charges will become the responsibility of the customer.

Timberwolf Organics is not responsible for any lost or missing packages or for items that may be left in unsuitable climates due to no one being available to take receipt.

All orders should be inspected at the time of delivery. If your package arrives damaged please contact us immediately by phone at 407 877 8779. We will issue a call tag to UPS and have your order picked up. Please have your order number ready to provide to our customer service representative.

Please retain the original shipping box for returns and/or UPS inspection of shipping materials. Once we have received the damaged products back into our warehouse we will immediately ship you out a replacement.

Please verify that you enter the correct delivery address information. Failure to enter correct address information may result in a $5.00 per package UPS address correction charge.

UPS does not ship to PO Boxes or APO addresses.